Frequently Asked Questions
Got questions? We’ve got answers. Extra Space Storage is here to help you navigate all your storage needs with ease. Explore our FAQs to find quick, helpful information about our services, facilities, and processes.
Got questions? We’ve got answers. Extra Space Storage is here to help you navigate all your storage needs with ease. Explore our FAQs to find quick, helpful information about our services, facilities, and processes.
Whether you’re looking for personal, commercial, or vehicle storage, we’ve gathered the most commonly asked questions to guide you. From unit sizes to security and access, here’s everything you need to know
There are only five steps you need to know:
Go online or ring us to figure out how much space you need and reserve your space.
The cost depends on the size of space you need. To figure this out, contact us or use our size guide. size guide. Prices start from $33 per week.
The price includes your storage rate, GST, utility bills and maintenance costs.
To rent a space, you need to show a valid driver’s license.
We regularly run offers for new and existing customers. See our Specials Page or contact us for more details.
The minimum storage period is one month.
The process is easy and usually takes about 10 minutes.
We invoice customers every calendar month, payable in advance.
No, you don’t need to commit to a lease but you need to sign the Self-Storage Facility Agreement. This is the self-storage contract provided by the Self-Storage Association of Australasia and is widely used in Australia. Our staff will talk you through the contents of this simple agreement so that you understand the key points you are agreeing to.
You only need to give seven days’ notice when you wish to vacate. You can notify us in writing by email.
You are welcome to move to another size space depending on availability.
Insurance is the customer’s responsibility and we recommend that you insure the goods you are storing. You can carry your own insurance (check your homeowner’s insurance policy in case you are already covered). Or apply for insurance coverage from a provider specialising in self storage insurance.
The floor-to-ceiling heights of our spaces are either 2.4 metres or 3.0 metres. Please contact us for more information.
We provide you with a swipe card or pin code that gives you access to the facility whenever you need it. At our Melton Facility we provide you with a security key to access your unit. This means that only you can access your storage space. We sell high quality padlocks or you can purchase one easily from the local hardware store.
Whether you’re looking for personal, commercial, or vehicle storage, we’ve gathered the most commonly asked questions to guide you. From unit sizes to security and access, here’s everything you need to know
Ideal items for long-term storage include seasonal gear, archival documents, furniture, and other belongings that you do not need regular access to but wish to preserve safely.
Ensure all items are clean and dry before storage. Disassemble large items if possible, use protective covers for furniture, and store items in sturdy, labelled boxes for easy organisation and access.
Yes, for safety and compliance, we prohibit the storage of perishables, hazardous materials, flammable liquids, illegal items, and live animals. Please check with our facility for a complete list of prohibited items.
Whether you’re looking for personal, commercial, or vehicle storage, we’ve gathered the most commonly asked questions to guide you. From unit sizes to security and access, here’s everything you need to know
We offer a variety of unit sizes to fit boats of all types, from jet skis to large pontoons. Each unit is designed to provide ample space for your boat and related gear.
Yes, our clients appreciate Pin Code Access to their stored boats, allowing you to hit the water whenever the mood strikes or weather permits.
Absolutely! We provide on-site maintenance services including engine checks and cleaning, ensuring your boat remains in top condition through the storage period.
Whether you’re looking for personal, commercial, or vehicle storage, we’ve gathered the most commonly asked questions to guide you. From unit sizes to security and access, here’s everything you need to know
We accommodate a variety of vehicles including cars, motorcycles, boats, and recreational vehicles. Each unit is designed to ensure the safety and preservation of your vehicle.
Our facilities are equipped with 24-hour surveillance, gated access, and individual security alarms for each storage unit
Yes, our vehicle storage units offer Pin Code Access, allowing you to retrieve or park your vehicle at your convenience.
Whether you’re looking for personal, commercial, or vehicle storage, we’ve gathered the most commonly asked questions to guide you. From unit sizes to security and access, here’s everything you need to know
All our units are monitored with 24/7 CCTV, and we provide robust locks and individual alarms for each unit. Additionally, our on-site staff are always available to assist with any security concerns you might have.
Yes, we understand business doesn’t always fit within standard hours. Our commercial storage units offer extended access times, ensuring you can reach your items when it's most convenient for you.
For safety reasons, we restrict the storage of perishables, flammable materials, and illegal goods. For a full list of prohibited items, please consult our storage policy or speak with our management team
Have a question or need a quick quote? Fill in the form below, and we’ll get back to you as soon as possible.
Sign up with your email to receive updates, special offers, and the latest news from Extra Space Storage.
© 2025 EXTRA SPACE STORAGE